Frequently Asked Questions.

Below are some common questions patients often ask me. Have others? Feel free to contact me.

Contact Me
Photo of Physiotherapy Kettlebells.

Do I need to see a doctor first before seeing you?

No! Physiotherapists are primary care practitioners and do not require a doctor’s referral. However, some insurance companies will only reimburse for physiotherapy services if a doctor writes a referral, so be sure to check with your insurance provider

Do you accept ODSP, OHIP, MVA, or WSIB claims?

Not at this time. There are specific OHIP clinics that provide physiotherapy if patients need to access this service

How does payment work?

I am able to directly bill to most major insurance providers. However, if your provider is unable to accept direct billing, I will issue you an invoice at the end of the session for you to submit for reimbursement.

Do I need to prepare anything in advance?

I kindly request that whichever area we treat in your home is free of clutter, and that you dress appropriately for the occasion (i.e. wearing shorts if we’re working on your knee)

Is tipping expected?

Tipping is not expected, or encouraged. If you’ve had a positive experience with me, feel free to write me a positive review, or tell your family or friends about my services.

What happens if I need to cancel my appointment?

I understand that unforeseen incidents may arise, but I kindly ask that if you need to cancel yourappointment, you notify me with a minimum of 24 hours notice, or else a cancellation fee equal to the regular appointment fee will be charged.

What services do you provide?

In addition to physiotherapy, I also provide personal training, event/sport coverage, acupuncture, and in-office or in-home ergonomic assessments.

Book an appointment.

I can visit you at your home or you can visit my clinic at 461 Church St in medsExpert Pharmacy.


In accordance with provincial public health guidelines, masks must be worn by both the patient and the physiotherapist during the duration of the appointment.

By submitting this form, you consent to being contacted by Zach Chan (with your provided contact details) to learn more about your Physiotherapy needs and organize appointment logistics.